Privacy Policy

True North Commercial Real Estate Investment Trust (“True North”, “we”, “us” or “our”) is committed to maintaining the accuracy, security and privacy of personal information in accordance with applicable laws.

This Privacy Policy describes how we collect, use, disclose and protect personal information of our individual tenants, customers, website visitors and other individuals we deal with. This Privacy Policy does not apply to personal information relating to employees, officers or trustees, or to information that is not personal information.

True North’s objective is to ensure responsible practices in the collection, use and disclosure of personal information, in accordance with applicable legislation.

Personal Information We Collect

We and our agents and representatives collect personal information in a number of circumstances in the course of operating our business. The personal information we collect includes:

  • Name and contact information including telephone number(s) and email address.
  • Banking and other financial information.
  • Social insurance number and other identification numbers.
  • Employment information (past and present).
  • Information we collect in order to assess your financial situation, such as information about your income, assets and credit history. We may collect this information from third parties, such as a financial institution or a credit reporting agency.
  • Information we collect from references, including previous landlords.

How We Use Personal Information

We use personal information to:
  • Evaluate and process your lease application, including assessing your ability to meet your payment obligations under a lease agreement.
  • Manage our relationship with you including processing payments, collecting amounts owing to us, enforcing your obligations and communicating about matters relating to our buildings.
  • Respond to your requests and inquiries.
  • Communicate with you on ongoing continuous basis regarding investments you have made.
  • Ensure the safety, security and appropriate use of our buildings and properties.

Disclosure of Your Personal Information

We may share personal information with any third party payor of your obligations if required under your tenancy agreement.

We may also share personal information with our affiliates for audit, management, legal, billing, strategy or administrative purposes including defending and bringing legal actions.

We transfer personal information to service providers (including affiliates acting in this capacity) that perform services on our behalf, such as, but not limited to, data hosting and processing, website development, analytics, billing, leasing or similar services.
We may use and disclose personal information in connection with the proposed or actual insuring, financing, securitization, sale, assignment or other transaction of all or part of True North or our business or assets (including a lease agreement), for the purposes of evaluating and/or performing the proposed transaction. Assignees or successors of True North or our business or assets may use and disclose your personal information for similar purposes as those described in this Privacy Policy.

We may disclose your personal information as necessary to meet legal, regulatory, insurance, audit, and security requirements, and as otherwise with your consent or as permitted or required by law.

Our Website

We use automatic data collection technologies, such as cookies and similar tracking technologies, to track usage patterns on our website. Each time you visit our website, our server records your Internet service provider, IP address, the date and time of your visit, the pages you visit and the documents downloaded, the searches you performed, and the referring URL’s you came from. We use this information to optimize our website service. You may be able to set your browser to block or delete cookies, or to notify you before a cookie is set. However, if you block cookies you may not be able to use all of the features of our website.

Your Choices

True North generally collects, uses and discloses personal information with your consent, except as permitted or required by law. Consent to the collection, use or disclosure of personal information may be given in various ways, including expressly on a form you may sign or implicitly, when you provide information necessary for a service you have requested. Generally, by providing us with personal information, we will assume that you consent to our collection, use and disclosure of such information for the purposes described in this Privacy Policy or otherwise at the time of collection.

You may withdraw your consent to our collection, use and disclosure of personal information at any time, subject to contractual and legal restrictions and reasonable notice. If you withdraw your consent to certain collections, uses or disclosures of your personal information, we may not be able to provide our services.


Personal information is maintained at our offices or on our servers or those of our agents or service providers. We take reasonable steps to protect your personal information using physical, electronic or procedural security measures appropriate to the sensitivity of the information in our custody or control, which may include safeguards to protect against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. Authorized employees, agents and mandataries of True North who require access to your personal information in order to fulfil their job requirements will have access to your personal information.

Privacy Policy Changes

We may revise this Privacy Policy from time to time. If we intend to use or disclose personal information for purposes materially different than those described in this policy, we will make reasonable efforts to notify you including by posting the revised Privacy Policy on our website. We recommend that you review this Privacy Policy frequently to obtain the current version. Your continued provision of personal information or use of our services following any changes to this Privacy Policy constitutes your acceptance of any such changes.

Contact Us

For more information about True North’s privacy practices, to amend or obtain access to your personal information, to opt-out or withdraw your consent, or if you have privacy-related questions or concerns, please contact:

Investor Relations Office
c/o True North Commercial Real
Estate Investment Trust
3280 Bloor Street West
Suite 1400, Centre Tower
Toronto, ON M8X 2X3
Telephone: 416-234-8444


Contact Us

Submitting, please wait...